Genesys Cloud CX (PureCloud)
Transform customer and employee experiences with AI-powered contact center solutions
At Manan Consulting, we help organizations modernize their customer engagement using Genesys Cloud CX (PureCloud). Our certified experts deliver end-to-end implementations, AI-powered experience design, integrations, and ongoing managed services—ensuring your contact center operates with maximum agility, intelligence, and ROI.
Key Benefits
Transform your business with measurable outcomes
Accelerated deployment with zero disruption
Experience the benefits of our Accelerated deployment with zero disruption solutions.
AI-powered customer and employee experiences
Experience the benefits of our AI-powered customer and employee experiences solutions.
Seamless integration with existing enterprise systems
Experience the benefits of our Seamless integration with existing enterprise systems solutions.
24/7 managed services and support
Experience the benefits of our 24/7 managed services and support solutions.
Our Solutions
Comprehensive services tailored to your needs
End-to-End Implementation & Onboarding
We accelerate your transition to Genesys Cloud CX with a structured, zero-disruption approach.
- Rapid deployment of the Genesys Cloud CX platform
- Full Omnichannel setup – Voice, Chat, Email, SMS, Social Messaging
- IVR & Architect Flow design (self-service, routing logic, queue configuration)
- Routing strategies for improved SLA, service levels, and efficiency
- Agent/Queue setup, permissions, roles, and operational readiness
AI & Experience Orchestration
Design intelligent, automated experiences that improve customer satisfaction and agent productivity.
- Build AI-powered Voicebots & Chatbots using Genesys AI Studio
- Predictive Routing & Predictive Engagement implementation
- Automation of workflows, self-service journeys, and customer engagement paths
- Deployment of Agent Assist / Copilot for real-time AI guidance
- Continuous training and optimization of bot and agent experiences
Workforce Engagement Management (WEM)
Improve operational efficiency and staff performance with Genesys WEM capabilities.
- Forecasting, Scheduling & Adherence setup
- Quality Management configuration – evaluations, scorecards, performance dashboards
- Speech & Text Analytics for insights and compliance
- Gamification and performance coaching enablement
- Interaction capturing and compliance frameworks
Integrations & API-Driven Extensions
We integrate Genesys Cloud seamlessly with your existing enterprise applications.
- Salesforce, ServiceNow, Dynamics integration
- CRMs, Ticketing Systems, Telephony, and Custom Apps
- Custom Data Actions using Genesys Cloud API-First platform
- Extension of platform capabilities through AppFoundry Marketplace solutions
Cloud Migration & Experience Modernization
Modernize legacy contact center technologies and unlock the full power of Genesys Cloud CX.
- Migration from legacy/on-prem contact center platforms
- Redesigning Omnichannel customer journeys
- IVR/IVA flow enhancements
- Platform optimization for scalability, cost efficiency & high availability
- Governance and best-practice CX architecture
Managed Services & 24/7 Operations
Ensure platform stability, compliance, and continuous experience improvements with our managed services.
- Proactive monitoring using real-time dashboards
- Continuous flow enhancements, routing updates, and governance
- End-to-end platform support: routing, WEM, analytics, channels
- 24/7 operational support across global time zones
- Change management, release management & CX optimization
Success Stories
Real results from our projects
Success Story Coming Soon
We're currently documenting our latest success stories. Check back soon for inspiring case studies.
Results DrivenClient Success
Our clients achieve exceptional results through our expertise and dedicated support.
Client FocusedTechnologies We Use
Industry-leading platforms and tools
Ready to Transform Your Business?
Our team of experts is here to help you implement Genesys Cloud CX (PureCloud) solutions that drive real results.
Schedule a Consultation